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Megaphone WINS 2022 Australian Achiever Award for Excellence in Customer Service

By Liam Griffin 31 May, 2022, 2 mins read

For three years running, Megaphone has been recognised for extraordinary customer service and its ability to deliver exceptional client results in tandem.

excellent customer service award

The Australian Achiever Awards committee independently contacted several Megaphone clients to assess the agency’s ability to deliver in eight core areas. Beating out all other Victorian businesses across ADVERTISING, MARKETING & PUBLIC RELATIONS SERVICES, the Melbourne-based digital agency achieved a remarkable overall score of 98.61%. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. 

The full results breakdown can be found below.

Aus Achiever Awards Results Megaphone

First-hand Client Reviews

As part of the investigation and award process, the committee collected testimony from Megaphone clients; inquiring about the effort, attitude, customer service, and quality of results and relationships, among several other crucial characteristics of a leading marketing agency. Glowing with praise across all facets, the reviews (extracted from the official Award report) highlight Megaphone’s unique ability to persistently achieve industry-leading results while excelling in customer service.

“The team at Megaphone provides great customer service. They are attentive to my needs and follow up on any questions within minutes. They are well worth the money they charge; I am very happy with them.”

“Megaphone is great. The team are extremely good at initiatives, great with their follow‐ups, and at marketing our business. They have helped us with our Google Ads. We are very happy and want to extend the relationship further.”

Our business would not be where it is without Megaphone. Unlike other business we have used in the past, the team at Megaphone actively listen and pay great attention to detail. They are outstanding with follow-up and ideas, and they have grown our business nine times stronger due to their marketing techniques.”

Adding to the Trophy Cabinet

The Australian Achiever Awards accolade is another link in the chain, solidifying Megaphone’s status as Australia’s #1 Social Media agency.

Thanks to the unwavering dedication to strong customer service and even stronger client growth metrics,  some of Megaphone’s recent awards include:

  • 2022 Global Agency Awards 4x Finalist – Digital Agency of the Year, Marketing Agency of the Year, Social Media Agency of the Year, Best Agency Culture.
  • 2022’s Leading Social Media Marketing Agency – Australia (Corporate Excellence Awards)
  • 2021 SmartCompany Smart50
  • 2021 Silver Stevie Award for Women in Business
  • 2021 Australian Achiever Awards – Excellence in Customer Service
  • 2021 Global Search Awards Finalist
  • 2021 Australia’s Top B2B Firms (#1) – Clutch 
  • 2020 National Winner – Australian Achiever Awards – Advertising, Marketing and Public Relations Services
  • 2020 The Manifest Top Digital Marketing Company in Australia

Notes from the CEO

“To be recognised by the Australian Achiever Awards for a third consecutive year is great reward for the team’s ongoing drive to provide the best experience possible for every single one of our clients.  

We exist to grow clients’ businesses. We help them achieve and surpass their goals, but we don’t do that by being in the shadows. Every day, our team goes above and beyond, maintaining sublime communication and transparency when actioning holistic growth strategies – with that, clients see us as part of the team, not an addition to it.

I’m incredibly proud of the team for this award – we pride ourselves on our ability to provide the best experience possible, and this proves that we’re doing exactly that. No matter how large we grow or how many clients we service, customer service – along with outstanding results – will always be the priority.

Lauren Oakes, CEO

Want to grow your business? Get in touch with Megaphone for a FREE Digital Marketing Audit & 2022 marketing strategy. 

Be our next success story.