Four consecutive years of unparalleled customer service
Megaphone, Australia’s leading provider of digital marketing services, has once again emerged victorious, earning the prestigious title of “Highly Recommended” in the 2023 Australian Achiever Awards for Excellence in Customer Service.
This remarkable achievement further solidifies Megaphone’s status as an industry leader, with a strong dedication to serving its valued clientele with care and transparency.
The Australian Achiever Awards committee independently contacted several Megaphone clients to assess the agency’s ability to deliver in eight core areas. Beating out hundreds of other Victorian businesses across Advertising, Marketing & PR, the Melbourne-headquartered digital agency achieved a remarkable overall score of 98.37%.
Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.
Such an outstanding result showcases the team’s unwavering commitment to always be providing the best possible experience for clients and staff members alike.
After being named the Victorian State Winner in 2022 (see image below), this year’s achievement marks four consecutive years of impeccable customer service. The result pays homage to the Megaphone team’s commitment to being the best in the country through constant learning, personal development and professional development — a commitment which, as the award shows, has left an indelible mark on its clients.
A detailed breakdown of the full Megaphone results is shared below:
What the clients had to say
“Megaphone is like a partner rather than a business to me. They make everything fast and easy. Our main contact, Charlotte, is incredible to deal with. She really understands everything I ask of her. Her service is above and beyond. She gets onto everything quickly and takes complete control. I trust her and believe we will have a long-term business relationship.”
“They have kept our business alive. I did not know much about marketing, and we were not getting anywhere until we used Megaphone. I would not have lasted until now without them. They have helped us grow and turned us into a performing business.”
“My business has increased revenue within the twelve months we have used Megaphone’s services. They are constantly providing us with new ideas. I always check in with the data specialist and account manager to check our account. I cannot live without them as they have improved my business so much.”
Notes from the CEO
“I’m incredibly proud of the team. For four years running, we’ve been able to exceed our clients’ expectations and overdeliver on our promises. This award is a confirmation of the effort, dedication, expertise and teamwork that goes into every project at Megaphone. The team never ceases to amaze me!”
— Lauren Oakes, CEO
About the Australian Achiever Awards
Now into its twenty-sixth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses that have achieved award status over the last few years can be viewed at www.achiever.com.au.
For verification of any part of this report, you can contact Jody Harwood, Director, Australian Achiever Awards on 0402 045 971 or at [email protected]
Adding to the trophy cabinet
Megaphone’s commitment to exceptional customer service and remarkable client growth metrics has garnered the company several prestigious accolades over the last 24 months, locking in the agency’s status as Australia’s best. Some of the most notable recent wins include:
- Marketing Agency of the Year — 2022 Public Relations and Marketing Excellence Awards – (Business Intelligence Group)
- Social Media Company of the Year – 2022 Globee® Business Excellence Awards
- SmartCompany Smart50 Workplaces 2023
- SmartCompany Smart50 – 2022
- GRAND WINNER – 2022 Globee® Business Excellence Awards
- Global Content Marketing Agency of the Year – 2022 Global Content Awards
- 2022’s Leading Social Media Marketing Agency Australia — Corporate Excellence Awards
Want to grow your business? Get in touch with Megaphone for a FREE Digital Marketing Audit & 2023/24 marketing strategy.
About Megaphone
Megaphone is a leading international digital marketing agency, voted Australia’s #1 Social Media Agency in 2021, 2022, 2023, and a Top 50 Workplace in 2023. With the mission to be the best place to work in Australia, Megaphone has helped clients of every size and scale achieve unprecedented results through innovative, data-led digital marketing strategies. Find out more at megaphone.com.au
